Are informatics tools too difficult to use?

A new RIN report, entitled "Patterns of information use and exchange: case studies of researchers in the life sciences" highlights that fact that, although different, all of the areas studied show very compex patterns of information use. Despite this, many of the groups studied used only a fraction of the information sources and tools available to them - one of the reasons given being that they just didn't have the time to learn how to use them effectively...!